Returns

We follow a strict no-return policy, meaning returns are not accepted once the order is successfully placed and payment has been made.

However, for any inquiries regarding returns, you can reach out to us at [email protected].

Damages & Issues

Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. We will promptly address the issue and provide a suitable solution.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (like special orders or personalized items)
  • Personal care items (such as beauty products)

If you have any questions about your specific order, please get in touch.

Note: We do not accept returns on sale items or gift cards.

Exchanges

SwipeArts will accept exchanges for purchases made through www.swipearts.in under the following conditions:

  • Exchange requests will only be entertained if the product(s) received are damaged or expired. All refunds will be provided as store credit.
  • The buyer must notify SwipeArts of their intent to exchange damaged/expired products within 48 hours of receiving the goods. Photos of the product, including the batch number, must be emailed to [email protected].

Cancellation & Refund Policy

Once an order is successfully placed and processed by the payment gateway, it cannot be canceled or refunded.

Refund requests will only be considered under the following circumstances (store credit only):

  • If SwipeArts fails to ship the products within 45 days of the order being placed (partially or fully).
  • If the delivery location is not serviced by our courier partners.

Refunds will not be provided for damaged products—such cases will be handled as per our exchange policy.

No Refunds Will Be Issued If:

  • The customer provides an incorrect or insufficient address.
  • The recipient is unavailable at the provided address.
  • The customer refuses to accept the product.
  • The product is delivered to a person/place specifically mentioned by the customer (other than the customer).
  • The delay or issue is caused by force majeure events.
  • The product has been tampered with by the customer.
  • The customer does not like the product after delivery or it does not meet their expectations.

Contact Us

All inquiries related to returns, exchanges, or refunds should be directed to:
📧 [email protected]

If more than 15 business days have passed since your return was approved, please contact us at [email protected].